Delivery & Returns

Delivery Costs & Times

UK Mainland (England, Scotland, Wales): £10.00 + vat

Northern Ireland: £15.00 + vat

Southern Ireland: £20.00 + vat

Channel Islands, Isle of Man & non UK mainland: £20.00 + vat

Delivery Times

We aim to dispatch items within 1-2 working days for delivery within 4-5 working days.

Certain items may take up to 5-7 working days.

Many of our stainless steel products available to buy online are manufactured to order so these items may take a little longer to be delivered.

Delivery Terms

Goods are usually dispatched by either ParcelForce or UPS.

Some goods may be delivered on a pallet by pallet carrier.

All deliveries will usually require a signature. However goods can be left as instructed by the customer. Goods left under these instructions will then be the customers responsibility.

Return/Refund Policy

Returns

Where goods have been supplied in accordance with the purchase order, but you find the products to be unsuitable, please contact us, Charlie Medical Ltd (via online form, email, or telephone), within 7 days of receipt to agree a return. Once agreement has been made, you may return the item(s) in the original packaging at your own expense. Upon receipt of the goods, if they are in original condition, a refund or exchange will be processed. Goods returned without prior agreement are liable for non-acceptance and will be held at the customer's risk. This does not affect your statutory rights as a consumer.

Breakages

If your order is broken or damaged at the time of delivery, make sure to sign as 'damaged' with the courier and take photographs of the suspected parcel(s). Please inform us within 3 working days upon receipt of goods so that we may make a replacement or refund.

Refunds

In the case of a refund, for any of the events written above, this will be done via Paypal or a bank transfer, by a prior agreement with the customer. Any information shared with us to make any refund (such as bank details) will never be given to a third party and will be destroyed once the agreed refund has been made.